Product Manager Jobs at Toast

Toast PM interview guide

Toast is a restaurant-technology company building an all-in-one point-of-sale (POS), payments, payroll, and operations platform for restaurants. Its PM interviews lean heavily on real-world product judgment for the restaurant and fintech/payments domains: expect deep questions about understanding restaurant-operator customer needs, roadmap prioritization, metrics/KPIs, and monetization. The signature stage is a take-home case presentation: candidates get a Toast-relevant product prompt in advance, build a deck/case, and present it to a panel who probe their approach. Toast explicitly uses a behavioral interview format ("past behavior is the best indicator of future performance"), so behavioral answers should use concrete examples with measurable impact. Public PM-specific question data is moderate: Glassdoor rates the PM interview around 2.9/5 difficulty with ~16 reported PM questions, and InterviewQuery maintains a dedicated Toast PM guide. Note the process is reported as fairly long (PM candidates average ~48 days vs. the ~22-day company average).

The interview process

1. Recruiter phone screen (~30 min). Initial call covering your background, experience, and motivations for joining Toast, plus an overview of the role and company culture. Reported consistently across InterviewQuery, Glassdoor, Pathrise, and Blind.
2. Hiring manager interview. One-on-one focused on your PM experience, ideally tied to the restaurant or fintech/payments sectors. Covers past projects, how you prioritize a product roadmap, and how you understand and translate customer needs into requirements.
3. Case presentation (take-home, prompt given in advance). You receive a product prompt relevant to Toast ahead of time, prepare a case/deck, and present it. Evaluates problem-solving, strategic thinking, and communication. You should be ready to defend your approach under questioning.
4. Panel interviews (~45 min each, often multi-hour/multi-day). A series of sessions with multiple team members covering metrics and KPIs, user-experience design, cross-functional collaboration, and behavioral fit. Toast uses a structured behavioral format expecting specific examples with quantified impact.

Likely PM interview questions

1. How would you monetize the various services Toast offers to restaurant sellers (e.g., POS, payments, payroll, and add-on services)?Strategy
2. Walk us through how you prioritize a product roadmap: what framework and factors (customer feedback, market trends, alignment with strategic goals) do you use to score and rank features?Product sense
3. How do you gather and analyze customer feedback from restaurant operators, and how do you translate those insights into product features or requirements?Product sense